Shipping Policies
Things You Need to Know
WHAT COURIER DID YOU USE?
We ship via QUAD X & LBC for Cebu City and Provincial.
We also accept Same-day shipping within Metro Cebu City ONLY via:
Maxim
Lalamove
Grab Express
Angkas
(NOTE: Shipping fee will be shouldered by the buyer. We will be the one to book the delivery via a mobile delivery booking app for Maxim, Lalamove and etc. We process delivery booking from 8:30 am-4;30pm Monday-Saturday )
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HOW MANY DAYS FOR SHIPPING?
We ship every OTHER DAY AFTER ORDER FULFILLMENT.
QUAD X - 1-3 days inside Cebu City
3-5 days outside Cebu City
(NOTE: Excluding Sundays & Holidays)
LBC - 3-7 days inside Cebu CIty
5-10 days outside Cebu City
Once handed to the courier, we are not liable for any DAMAGES, LOSS, or DELAYS.
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WHAT IS THE STANDARD FULFILLMENT TIME?
All orders from our shop are processed within 24-48 hours after successfully requested an order.
Please make sure that you provided the important details and information especially to your delivery address to avoid any errors and delays in receiving your order/package.
Our Team then will send a confirmation and notify you about your order through SMS from the courier (QUAD X & LBC) once your order has been shipped already.
* Cutoff for orders delivery bookings (QUAD X) - 10:00 PM
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HOW MUCH IS THE SHIPPING RATES?
Metro Cebu: ( Php 90-150 )
Outside Metro Cebu: ( Php 185-200 )
Maxim or Lalamove and etc, (for Metro Cebu ONLY): Please refer to the screenshot that we will provide for your reference via Maxim or Lalamove App.
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HOW TO TRACK MY SHIPMENTS?
Hi, orders can be tracked after being shipped out.
Once your order has been processed, your confirmation email should contain your tracking number as well.
You may track your shipment to :
LBC shipments on the website, there is a button that says 'Track Your Order.
QUAD X (just type/paste your tracking number to): https://app.gogoxpress.com/track/
NOTE: It is the customer's responsibility to track their own package.
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For any questions or concerns regarding the items purchased, kindly email queenofashop@gmail.com