Commonly Asked Questions

WHAT ARE YOUR PAYMENT METHODS?

Hi, We support

1.) GCASH

2.) COINS.PH

3.) BPI - DIRECT BANK TRANSFER

4. CASH ON DELIVERY (COD)

Cash on Delivery  which means ( You will have to pay upon the delivery man arrive at your doorstep which is a hassle-free service ).

Usually, customers pay and choose Cash on Delivery method.

* Account details will be provided upon checkout.

(NOTE: AFTER SUCCESSFULLY PLACING YOUR ORDER FROM OUR WEBSITE, KINDLY CHAT US FROM THE WEBSITE CHATBOX SECTION WHEN YOU ARE ABOUT TO TRANSFER THE PAYMENT SO WE CAN ASSISTS YOU AND PROVIDE YOU WITH THE DETAILS NEEDED )

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WHAT COURIER YOU USED?

We ship via QUAD X & LBC for Cebu City and Outside Cebu.

We also accept same-day shipping within Metro Cebu City ONLY via:

• Maxim

• Lalamove

• Grab Express

• Angkas                         

(NOTE: Shipping fee will be shouldered by the buyer. We will be the one to book the delivery via mobile. We process delivery booking from 8:30 am-4:30 pm Monday-Saturday )

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HOW MUCH IS THE SHIPPING RATES?

Metro Cebu -  ( Php 90 - 150 )

Outside Cebu / Provinces - ( Php 185 - 200 )

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HOW CAN I TRACK MY SHIPMENT?

Hi, orders can be tracked after being shipped out.

•  Once your order has been processed, your confirmation email should contain your tracking number as well. You may track your shipment to ( For LBC shipments on the website there is a button that says 'Track Your Order'. Also, for QUAD X (just type/paste your tracking number to):  https://app.gogoxpress.com/track/

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 DO YOU ACCEPT MIXED MATCHES/SIZES OF YOUR SWIMWEAR?

Nope. Bikinis swimwear displayed as Set from the website will be sold as Set w/ each set sizes. Only Bikinis in separate top and bottoms displayed will be sold individually.

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WHERE DO I SEND THE PROOF OF PAYMENT/RECEIPT?

• Instagram Account - @qoaboutique

• Email - queenofashop@gmail.com

(NOTE: Send your Deposit Slip photo / screenshot together with your Order # )

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WHAT IF I CHANGE MY MIND AND WANT TO CANCEL MY ORDERS?

Cancelling your orders would mean JOY RESERVE. We do not tolerate Joy Reservers and Bogus Buyer here!  Joy Reservers  and Bogus Buyer will not be entertained next time!

(NOTE: All our Products, once it is ordered, it is considered SOLD. Before ordering please make sure that you will be able to pay it.)

We are very considerate when it comes to payment of the in-stocks items and reservation fees of the Pre-order items. Please let us know if you will not be able to pay on time of the reservation fees of the Pre-order items, then we will adjust the reservation period for you. 

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DO YOU ALLOW REFUNDS?

Nope, we strictly don't.

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For any questions or concerns regarding the items purchased, kindly email queenofashop@gmail.com or for a fast response / transactions DM us through our Instagram account @qoaboutique . Thank you and God bless!